Cancellation & Refund Policy
Cancellation & Refund Policy
Last updated: 19.09.2026
This Cancellation & Refund Policy explains how NETAYAT LIMITED handles changes to professional services and project arrangements where a formal engagement has been agreed in writing.
We do not sell products online, do not operate a booking platform, and do not charge separate fees for general enquiries, consultation requests, or appointment scheduling. Any project-specific commercial terms, including any cancellation or refund provisions, are agreed directly with the client where applicable.
1. General principle
Professional service work may involve time, review, preparation, and coordination. Where a client has accepted a formal engagement, the written agreement will define the scope of work and any relevant change or cancellation terms.
2. Enquiries and initial discussions
Initial enquiries, introductory discussions, and general information requests are not treated as paid bookings or appointment-based services. These are handled as part of our standard client communication process and do not carry a separate fee.
3. Cancellation of an agreed project
If a client decides not to proceed with a formally agreed engagement, we ask that they inform us as early as possible.
- If work has not yet begun, the engagement may be cancelled without a service charge.
- If work has already started, we may apply the terms agreed in the written engagement or charge for time, preparation, or third-party costs already incurred.
- Any refund, if applicable, will depend on the specific agreement and the stage of work completed.
4. Scope changes and pauses
If a client wishes to pause, amend, or discontinue an agreed project, we will review the impact on the work plan, timeline, and any costs already incurred. Any revised arrangement will be confirmed in writing.
5. Refunds
Refunds are not ordinarily relevant to general enquiries or advisory discussions, as we do not charge separate fees for those. Where a written service agreement includes a payment arrangement, any refund terms will be stated in that agreement.
6. Disputes and exceptional circumstances
If there is a concern about the service delivered or a disagreement regarding the scope of work, we will review the matter fairly and in good faith. We will do our best to resolve any issue in a reasonable and practical manner.
7. Contact
If you need to request a cancellation, reschedule, or discuss a refund, please contact us at:
Email: netayat@netayat.co.uk
Phone: +44 7547 800944
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
